After a fall, John Mitchell, 53, went to a Kaiser Permanente occupational medicine specialist complaining of back pain, numbness and weakness. The doctor prescribed steroids and a muscle relaxer and asked Mitchell to return in one week.
At the next appointment, Mitchell reported increased numbness and weakness in his legs. The doctor referred Mitchell to a Kaiser Permanente emergency room for an MRI of his lumbar spine. The MRI showed mild degenerative changes. Mitchell was referred to a neurologist.
Before the neurology appointment, he met with a Kaiser specialist who ordered a STAT MRI of the thoracic spine. The first available appointment was four days later.