Kimberly Suchomel, 28, suffered from a seizure disorder. When she ran out of her seizure medicine, she called the office of her treating neurologist, Dr. Eduardo Gallegos.
She asked for a refill of the medicine but was told by a receptionist that the doctor’s office said she would have to be seen by the doctor in order to receive a refill. An appointment was scheduled for the next available time, which was two months later.
Before this appointment, the doctor’s office told Suchomel that Dr. Gallegos would not see her and that she would not receive her refill until she paid the outstanding balance due to his office.