The Carlton at the Lake

The Carlton at the Lake has 244 certified nursing home beds. The facility is located in Chicago’s Uptown neighborhood and participates in both Medicare and Medicaid. The Carlton at the Lake ownership is a partnership that operates for-profit. The overall rating for the facility is much above average.

In terms of health inspections, the facility is considered above average. As is the practice, the Illinois Department of Health and Human Services conducts inspections of Illinois nursing homes approximately every 18 months. A survey of The Carlton at the Lake was done on March 31, 2016. Based on interviews and record review, the facility failed to accommodate a resident in isolation. The resident expressed a strong preference for an occasional shower. This applied to one of 6 residents reviewed for activities of daily living and accommodation of needs in a sample.

On March 29, 2016, a resident stated that he had not received any showers lately. The resident stated that “I have told them that I wanted one but have not received one.” The resident stated that “they clean me in the morning but I prefer a shower.” On March 29, 2016, a certified nursing assistant – CNA stated that the resident receives a bath in bed in the morning. The certified nurse assistant was asked regarding the resident’s request to receive showers. The CNA stated that the resident has not received showers since the resident was placed in isolation. The CNA also stated that the resident was not able to sit on a shower chair so a bed bath was provided.

The next day, the resident was interviewed again and said that he still had not received a shower this week. He said he preferred to have a shower. On March 30, 2015, a registered nurse stated that residents, including the resident complaining about showers, cannot receive showers while in isolation and that residents are given bed baths. The facility’s April 5, 2014 policy and procedure on resident bath-shower documents: “It is the policy of this facility to ensure that resident showers are provided by the nursing staff to promote cleanliness, provide comfort to the resident and observe the condition of the resident’s skin. Administer a resident shower once weekly and/or as often as necessary. If reasonably practicable, try to accommodate resident’s preference in the shower schedule.”

On March 31, 2016, a nurse consultant was interviewed who stated that if a resident is in isolation, they may still have showers as long as the isolation (infection or infection site) is contained.

According to interviews and inspection, it was found that one resident was interviewed was found not to have a care plan meeting with family. The staff that was interviewed confirmed that two residents were not present during a care plan meeting because they were both on isolation. The family of one resident was interviewed by telephone on March 29, 2016 stated that until this time, there was no care plan meeting that was conducted with the resident or family of the resident.

The Carlton at the Lake rates much above average in terms of staffing. The total number of licensed nurse staff hours per resident per day was found to be 2 hours and 10 minutes. This is above the Illinois and national averages. The registered nurse hours per resident per day was found to be 1 hour and 36 minutes compared to 57 minutes for Illinois and 51 minutes which is the national average. The licensed practical nurse hours per resident per day was 33 minutes whereas the Illinois average was 37 minutes and the national average 51 minutes. CNA hours per resident per day was 2 hours and 27 minutes which compared equally to the national average and better than the Illinois average. Physical therapy staff hours per resident per day were 8 minutes which was better than both the Illinois and national averages.

The Carlton at the Lake was rated average in quality measures. 65.1% of short-stay residents made improvements in function. This compared better than the Illinois and national averages. The Carlton at the Lake also performed better in the percentage of short-stay residents who were re-hospitalized after a nursing home admission. Just 14.8% of the facility’s residents were re-hospitalized which compared favorably to the Illinois and national averages.

The Carlton at the Lake performed very well with respect to the short-stay residents who have had an outpatient emergency visit. Just 1.8% of its residents fell into that category compared to 12.1% for Illinois and 11.5% for the U.S. The percentage of long-stay residents experiencing one or more falls with major injury at The Carlton at the Lake was just 2.3% of its residents. This scored better than the Illinois and national averages which were both 3.3% of residents. 15.9% of The Carlton at the Lake long-stay residents whose ability to move independently worsened was better than the Illinois average of 17.7% and 18.2% which was the national average. 91.2% of The Carlton at the Lake residents received the appropriate seasonal flu vaccine. This compared slightly worse than the Illinois and national averages. As to the percentage of long-stay residents who were assessed and given, appropriately, the pneumococcal vaccine, just 76.9% of The Carlton at the Lake residents received this vaccine. This compared poorly as to the Illinois average of 91.9% and 93.9% which was the national average.

The Carlton at the Lake has not received any federal fines in the last 3 years.

1 Vital Statistics
Number of Beds: 244 certified bedsMore Information

Beds in the nursing home that have been approved by the federal government to participate in Medicare or Medicaid.

Accepts: Medicare and MedicaidMore Information

Shows if the nursing home participates in the Medicare, Medicaid, or both.

2 Key Ratings
Star Rating Summary
Overall Rating More Information

A rating of 1 to 5 stars based on the health inspection, staffing, and quality measures ratings combined into one. More stars are better.

Five StarsMuch Above Average
Health Inspection More Information

A rating of 1 to 5 stars based on the nursing home’s health inspection results. More stars are better.

Four StarsAbove Average
Staffing More Information

A rating of 1 to 5 stars based on the nursing home’s staffing hours for Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Licensed Vocational Nurses (LVNs), and Certified Nursing Assistants (CNAs). More stars are better.

Five StarsMuch Above Average
RN Staffing More Information

A rating of 1 to 5 stars based on the amount of time Registered Nurses (RNs) spend with residents as reported by the nursing home. More stars are better.

Five StarsMuch Above Average
Quality Measures More Information

A rating of 1 to 5 stars based on resident assessment data that show how well the nursing home cares for residents’ needs. More stars are better.

Three StarsAverage
3 Key Short Stay Statistics
DescriptionThe Carlton at the LakeIllinois
Average
Percent of short-stay residents who self-report moderate to severe pain.
Lower percentages are better.
9.1%12.1%
Percent of short-stay residents with pressure ulcers that are new or worsened.
Lower percentages are better.
0.0%1.1%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine.
Higher percentages are better.
15.6%73.5%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine.
Higher percentages are better.
15.0%76.5%
Percent of short-stay residents who newly received an antipsychotic medication.
Lower percentages are better.
11.5%2.4%
4 Key Long Stay Statistics
DescriptionThe Carlton at the LakeIllinois
Average
Percentage of long-stay residents experiencing one or more falls with major injury.
Lower percentages are better.
2.3%3.4%
Percentage of long-stay residents with a urinary tract infection.
Lower percentages are better.
4.0%4.1%
Percentage of long-stay residents who self-report moderate to severe pain.
Lower percentages are better.
1.1%4.8%
Percentage of long-stay high-risk residents with pressure ulcers.
Lower percentages are better.
6.9%5.9%
Percentage of long-stay low-risk residents who lose control of their bowels or bladder.
Lower percentages are better.
24.3%44.0%
Percentage of long-stay residents who have/had a catheter inserted and left in their bladder.
Lower percentages are better.
3.8%2.6%
Percentage of long-stay residents who were physically restrained.
Lower percentages are better.
0.0%0.5%
Percentage of long-stay residents whose ability to move independently worsened.
Lower percentages are better.
15.9%17.0%
Percentage of long-stay residents whose need for help with daily activities has increased.
Lower percentages are better.
17.2%14.4%
Percentage of long-stay residents who lose too much weight.
Lower percentages are better.
3.2%7.9%
Percentage of long-stay residents who have depressive symptoms.
Lower percentages are better.
0.9%18.9%
Percentage of long-stay residents who received an antianxiety or hypnotic medication.
Lower percentages are better.
14.2%22.0%
Percentage of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine.
Higher percentages are better.
91.2%92.8%
Percentage of long-stay residents assessed and given, appropriately, the pneumococcal vaccine.
Higher percentages are better.
76.9%91.8%
Percentage of long-stay residents who received an antipsychotic medication.
Lower percentages are better.
45.5%19.3%
5 Inspection Summary

Date of standard health inspection: 03/05/2015
Total number of health deficiencies: 6
Average number of health deficiencies in Illinois: 8.9

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