Symphony of Crestwood

Symphony of Crestwood, 14255 South Cicero Avenue, Crestwood, Illinois 60445

Symphony of Crestwood is rated overall much below average. The facility has 297 certified beds and participates in both Medicare and Medicaid. Symphony of Crestwood is owned by a for profit corporation. It is not in a Continuing Care Retirement Community. Symphony of Crestwood has a resident council only. Crestwood, Illinois is a southwestern suburb to the City of Chicago. Its approximately 21.6 miles away from the center of the City of Chicago.

The Illinois Department of Health and Human Services regularly inspects Illinois nursing homes on average every 18 months. The health inspection rating for Symphony of Crestwood is much below average. The last full health inspection report was filed on December 11, 2016 where four health deficiencies were identified. Those deficiencies showed up in one in quality care, one in resident assessment and two in environmental. The average number of health deficiencies in Illinois is 7.9. The average number of health deficiencies in the U.S. is 7.2. There were two complaint inspections that were conducted between December 1, 2015 and November 30, 2016. The full reports for these complaint inspections were filed on May 3, 2016 and April 6, 2016. Complaint inspections are normally the result of a resident complaint to the Illinois Department of Health and Human Services about an issue taking place at the nursing home facility. In the case of the May 3, 2016 survey, it was reported based on observation, interview and record review, that the facility failed to implement the use of a resident’s personal alarm and activate a resident’s personal alarm when applied to a wheelchair. The summary was that Symphony of Crestwood was to make sure that the nursing home area is free from accident hazards and risks and provide supervision to prevent avoidable accidents.

The overall staffing rating for Symphony of Crestwood is below average. The registered nurse staffing rating is average. The total number of licensed nurse staff hours per resident per day at Symphony of Crestwood is 1 hour and 35 minutes compared to 1 hour and 33 minutes, which is the Illinois average and 1 hour and 41 minutes, which is the national average. The registered nurse hours per resident per day at Symphony of Crestwood is 39 minutes. This falls short of the Illinois average of 56 minutes and the national average of 50 minutes. The CNA hours per resident per day at Symphony of Crestwood is again lower than the Illinois average and national average at 1 hour and 56 minutes, compared to 2 hours and 15 minutes for Illinois and 2 hours and 28 minutes for the national average. The physical therapy staff hours per resident per day at Symphony of Crestwood is 9 minutes. The Illinois and national averages are both 6 minutes for physical therapy staff hours per resident per day.

Symphony of Crestwood reports that 40.2% of its short-stay residents made improvements in function. The Illinois and national averages are both higher in this category at 60.2% for Illinois and 63.3% for the national average. Symphony of Crestwood reports 23.4% of its short-stay residents who were re-hospitalized after a nursing home admission. The Illinois average is 24.3% and the national average is 22.6%. 53.7% of Symphony of Crestwood’s short-stay residents were successfully discharged to the community. The Illinois average is 53.5% whereas the national average is 56.9% in this category. Just 39.8% of Symphony of Crestwood’s short-stay residents were assessed and given the appropriate seasonal influenza vaccine. This percentage falls short of the Illinois average of 74.6% and the national average at 80%. The same can be said for short-stay residents at Symphony of Crestwood where its residents were assessed and given the appropriate pneumococcal vaccine which is reported to be only 25.2% of its residents. This is far below the Illinois and national averages of 76.7% and 81.5%, respectively.

.7% of Symphony of Crestwood’s long-stay residents experienced one or more falls with major injury. That shows a successful prevention of injury to residents compared to the Illinois average of 3.4% of its residents and the national average of 3.3% in this category. 62.4% of Symphony of Crestwood’s long-stay residents were assessed and given the appropriate seasonal flu vaccine. The Illinois average is significantly higher at 92.8% as is the national average at 94.5%.

Symphony of Crestwood received one fine on September 26, 2014 for $49,999. It is possible that Illinois may have imposed a penalty under state law, but none are listed. To search for the Illinois state penalties, there is a separate website that would allow for an independent viewing of any such fines.

1 Vital Statistics
Number of Beds: 297 certified bedsMore Information

Beds in the nursing home that have been approved by the federal government to participate in Medicare or Medicaid.

Accepts: Medicare and MedicaidMore Information

Shows if the nursing home participates in the Medicare, Medicaid, or both.

2 Key Ratings
Star Rating Summary
Overall Rating More Information

A rating of 1 to 5 stars based on the health inspection, staffing, and quality measures ratings combined into one. More stars are better.

One StarMuch Below Average
Health Inspection More Information

A rating of 1 to 5 stars based on the nursing home’s health inspection results. More stars are better.

One StarMuch Below Average
Staffing More Information

A rating of 1 to 5 stars based on the nursing home’s staffing hours for Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Licensed Vocational Nurses (LVNs), and Certified Nursing Assistants (CNAs). More stars are better.

Two StarsBelow Average
RN Staffing More Information

A rating of 1 to 5 stars based on the amount of time Registered Nurses (RNs) spend with residents as reported by the nursing home. More stars are better.

Three StarsAverage
Quality Measures More Information

A rating of 1 to 5 stars based on resident assessment data that show how well the nursing home cares for residents’ needs. More stars are better.

Four StarsAbove Average
3 Key Short Stay Statistics
DescriptionSymphony of CrestwoodIllinois
Average
Percent of short-stay residents who self-report moderate to severe pain.
Lower percentages are better.
40.2%12.1%
Percent of short-stay residents with pressure ulcers that are new or worsened.
Lower percentages are better.
23.4%1.1%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine.
Higher percentages are better.
16.1%73.5%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine.
Higher percentages are better.
53.7%76.5%
Percent of short-stay residents who newly received an antipsychotic medication.
Lower percentages are better.
2.4%2.3%
4 Key Long Stay Statistics
DescriptionSymphony of CrestwoodIllinois
Average
Percentage of long-stay residents experiencing one or more falls with major injury.
Lower percentages are better.
0.7%3.4%
Percentage of long-stay residents with a urinary tract infection.
Lower percentages are better.
2.1%4.1%
Percentage of long-stay residents who self-report moderate to severe pain.
Lower percentages are better.
1.1%4.8%
Percentage of long-stay high-risk residents with pressure ulcers.
Lower percentages are better.
7.8%5.9%
Percentage of long-stay low-risk residents who lose control of their bowels or bladder.
Lower percentages are better.
55.4%44.0%
Percentage of long-stay residents who have/had a catheter inserted and left in their bladder.
Lower percentages are better.
1.9%2.6%
Percentage of long-stay residents who were physically restrained.
Lower percentages are better.
0.0%0.5%
Percentage of long-stay residents whose ability to move independently worsened.
Lower percentages are better.
15.7%17.0%
Percentage of long-stay residents whose need for help with daily activities has increased.
Lower percentages are better.
15.0%14.4%
Percentage of long-stay residents who lose too much weight.
Lower percentages are better.
8.3%7.9%
Percentage of long-stay residents who have depressive symptoms.
Lower percentages are better.
4.3%18.9%
Percentage of long-stay residents who received an antianxiety or hypnotic medication.
Lower percentages are better.
11.7%22.0%
Percentage of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine.
Higher percentages are better.
62.4%92.8%
Percentage of long-stay residents assessed and given, appropriately, the pneumococcal vaccine.
Higher percentages are better.
37.5%91.8%
Percentage of long-stay residents who received an antipsychotic medication.
Lower percentages are better.
16.2%19.3%
5 Inspection Summary

Date of standard health inspection: 12/11/2015
Total number of health deficiencies: 4
Average number of health deficiencies in Illinois: 8.9

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