Citadel Care Center-Wilmette

Citadel Care Center – Wilmette, 432 Poplar Drive, Wilmette, Illinois 60091

The Citadel Care Center – Wilmette is located in the Chicago’s northern suburb of Wilmette, Illinois. Its overall rating is above average. The facility has 80 certified beds and participates in both Medicare and Medicaid. The ownership of Citadel Care Center – Wilmette is a for-profit partnership. The facility is not in a Continuing Care Retirement Community. Citadel Care Center – Wilmette has a family and resident council.

Resident and family councils are important to encourage communications with the nursing home staff. The law requires nursing homes to allow councils to be set up by residents and their families. These councils are important for communication between residents, families and loved ones. A resident and family council are able to facilitate answers to questions through the nursing home’s administrators.

The Illinois Department of Health and Human Services regularly inspects Illinois nursing homes on average every 18 months. The last full report for Citadel Care Center – Wilmette was filed on April 14, 2016. There were six health deficiencies identified in this inspection which included two for quality care, three for nutrition and dietary and one for environmental. The average number of health deficiencies in Illinois is 7.7. The average number of health deficiencies in the U.S. is 7.1.

In addition to health inspections, the Illinois Department of health and Human Services will inspect Illinois nursing homes when a complaint is registered by a resident or family member. One such report was filed on August 17, 2016. The complaint inspection period runs from October 1, 2015 through September 30, 2016. Based on interview and record review, the facility, Citadel Care Center – Wilmette failed to obtain and administer medication for a resident for treatment. In a telephone interview on August 17, 2016, the primary care physician stated that the nurse on staff called on Friday, August 5, 2016 to verify that all medication orders were made from the hospital. The deficiency was corrected.

The staffing rating for Citadel Care Center – Wilmette is above average. The registered nurse staffing rating is much above average. The total number of licensed nurse staff hours per resident per day at Citadel Care Center – Wilmette is 1 hour and 45 minutes compared to 1 hour and 33 minutes which is the Illinois average and 1 hour and 42 minutes which is the national average. The registered nurse hours per resident per day at Citadel Care Center – Wilmette is 1 hour and 5 minutes. The Illinois average is 57 minutes. The national average is 50 minutes. The LPN/LVN hours per resident per day at Citadel Care Center – Wilmette is 39 minutes. The Illinois average is 37 minutes. The national average is 51 minutes in this category. The physical therapy staff hours per resident per day at Citadel Care Center – Wilmette is 5 minutes. The Illinois and national averages are both 6 minutes.

The quality care measures at Citadel Care Center – Wilmette is considered above average. 65.5% of Citadel Care Center – Wilmette’s short-stay residents made improvements in function. This percentage was higher than both the Illinois and national averages in this category. 25% of Citadel Care Center – Wilmette’s short-stay residents were re-hospitalized after a nursing home admission. This percentage was slightly higher than both the Illinois and national averages. 20.6% of Citadel Care Center – Wilmette’s short-stay residents had an outpatient emergency department visit. The Illinois average is 12.3% and the national average is 12.1%. 57.5% of Citadel Care Center – Wilmette’s short-stay residents were successfully discharged to the community. 91.3% the facility’s short-stay residents were assessed and given the appropriate pneumococcal vaccine. This percentage was significantly higher than the Illinois average at 76.7% and the national average of 81.5%.

16.3% of Citadel Care Center – Wilmette’s long-stay residents had a worsened ability to move independently. This percentage was only slightly lower than the Illinois average of 17.5% and the national average of 18.2%. 96.5% of Citadel Care Center – Wilmette’s long-stay residents were assessed and given the appropriate seasonal influenza vaccine. The Illinois average is 92.8% and the national average is 94.5%.

Citadel Care Center – Wilmette has not received any federal fines in the last 3 years. It is possible that Illinois may have imposed a penalty under state law, but none are listed. To search for the Illinois state penalties, there is a separate website that would allow for an independent viewing of any such fines.

1 Vital Statistics
Number of Beds: 80 certified bedsi rating icon

Beds in the nursing home that have been approved by the federal government to participate in Medicare or Medicaid.

Accepts: Medicare and Medicaidi rating icon

Shows if the nursing home participates in the Medicare, Medicaid, or both.

2 Key Ratings
Star Rating Summary
Overall Rating i rating icon

A rating of 1 to 5 stars based on the health inspection, staffing, and quality measures ratings combined into one. More stars are better.

Four StarsAbove Average
Health Inspection i rating icon

A rating of 1 to 5 stars based on the nursing home’s health inspection results. More stars are better.

Three StarsAverage
Staffing i rating icon

A rating of 1 to 5 stars based on the nursing home’s staffing hours for Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Licensed Vocational Nurses (LVNs), and Certified Nursing Assistants (CNAs). More stars are better.

Four StarsAbove Average
RN Staffing i rating icon

A rating of 1 to 5 stars based on the amount of time Registered Nurses (RNs) spend with residents as reported by the nursing home. More stars are better.

Five StarsMuch Above Average
Quality Measures i rating icon

A rating of 1 to 5 stars based on resident assessment data that show how well the nursing home cares for residents’ needs. More stars are better.

Four StarsAbove Average
3 Key Short Stay Statistics
DescriptionAlden Estates of EvanstonIllinois
Average
Percent of short-stay residents who self-report moderate to severe pain.
Lower percentages are better.
11.3%10.5%
Percent of short-stay residents with pressure ulcers that are new or worsened.
Lower percentages are better.
0.0%1.2%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine.
Higher percentages are better.
80.2%73.0%
Percentage of short-stay residents who needed and got a vaccine to prevent pneumonia.
Higher percentages are better.
91.3%74.9%
Percentage of short-stay residents who got antipsychotic medication for the first time.
Lower percentages are better.
2.0%2.2%
4 Key Long Stay Statistics
DescriptionAlden Estates of EvanstonIllinois
Average
Percentage of long-stay residents experiencing one or more falls with major injury.
Lower percentages are better.
0.9%3.4%
Percentage of long-stay residents with a urinary tract infection.
Lower percentages are better.
0.5%3.4%
Percentage of long-stay residents who self-report moderate to severe pain.
Lower percentages are better.
5.0%4.1%
Percentage of long-stay high-risk residents with pressure ulcers.
Lower percentages are better.
5.0%5.9%
Percentage of long-stay low-risk residents who lose control of their bowels or bladder.
Lower percentages are better.
64.5%45.2%
Percentage of long-stay residents who have/had a catheter inserted and left in their bladder.
Lower percentages are better.
2.4%2.1%
Percentage of long-stay residents who were physically restrained..
Lower percentages are better.
0.0%0.4%
Percentage of long-stay residents whose ability to move independently worsened.
Lower percentages are better.
16.3%17.1%
Percentage of long-stay residents whose need for help with daily activities has increased.
Lower percentages are better.
17.8%14.0%
Percentage of long-stay residents who lose too much weight.
Lower percentages are better.
8.0%7.8%
Percentage of long-stay residents who have symptoms of depression.
Lower percentages are better.
22.9%18.8%
Percentage of long-stay residents who received an antianxiety or hypnotic medication..
Lower percentages are better.
15.0%21.2%
Percentage of long-stay residents who needed and got a flu shot for the current flu season.
Higher percentages are better.
96.6%92.7%
Percentage of long-stay residents assessed and given, appropriately, the pneumococcal vaccine.
Higher percentages are better.
99.1%90.3%
Percentage of long-stay residents who received an antipsychotic medication.
Lower percentages are better.
25.6%19.2%
5 Inspection Summary

Date of standard health inspection: 04/14/2016
Total number of health deficiencies: 6
Average number of health deficiencies in Illinois: 5.6

Client Reviews
★★★★★
“We were devastated when our 31 year-old son was killed by a negligent driver. Kreisman Law Offices did everything to help us through this very difficult time, including coming out to the house several times which was a comfort. My wife and I were extremely pleased with Mr. Kreisman’s compassion and care for this very tragic and troubling time.” C.B.
★★★★★
“Bob Kreisman did everything possible in handling the trial of this case. It was devastating that I traumatically lost my leg above the knee in this truck accident. However, it was not an easy case to win. His staff was so prepared for the trial that it was not surprising that the settlement offers continued to rise until we finally accepted the multi-million settlement while the jury was still deciding the case. My wife and I were delighted that we could secure our future with this settlement. We thank Mr. Kreisman and his incredible staff for working so hard for our benefit.” T.P.
★★★★★
“My mother died because doctors dropped the ball. I called Robert Kreisman and he immediately set up an appointment for my entire family. We met at his offices and I was very comfortable that he would do the best for my dad and my brothers. He spent hours with all of us in preparing for depositions and he hired top notch experts, all of which contributed to an incredible settlement before trial. I know that he is dedicated to his cases and particularly to the people he works for and the people who work with him. He continues to be generous in contributing annually to my mother’s memory and to make known to the public the signs and symptoms of brain tumors.” V.S.
★★★★★
“My dad was ignored and mistreated at the nursing home that we placed him in. It didn’t take long for us to realize that we made a big mistake, particularly after my dad developed these terrible bedsores. We transferred him as we were contacting Mr. Kreisman. He was referred to us by a lawyer we have known for a long time and respect his opinion. Mr. Kreisman and his staff worked tirelessly to resolve this case. We were fortunate to have his services and will recommend him to anyone.” T.J.